Privacy Policy
This Privacy Policy describes how Rempo LLC ("Rempo," "we," "our," or "us") collects, uses, stores, and protects personal information when you:
Visit our website at https://www.rempo.io or any website linking to this Privacy Policy
Use the Rempo platform, review and reputation management tools, CRM features, automations, AI functionalities, or any other Rempo services (collectively, the “Services”)
Interact with us through email, SMS, phone, or other communication channels
Engage with our marketing, sales, onboarding, or support activities
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.
This Policy is designed to support Rempo today and as we expand into broader business tools in the future.
1. WHO WE ARE
Rempo LLC is a U.S.-based software company providing:
Review generation and management
SMS and email automation
AI-powered review responses and content
Social media posting from customer reviews
CRM and communication tools
Customer experience workflows
Multi-channel messaging
Future business modules such as listings, dashboards, integrations, and customer portals
We are committed to protecting your privacy and the privacy of your customers.
2. INFORMATION WE COLLECT
We may collect the following categories of information depending on how you interact with the Services:
A. Information You Provide Directly
Name
Business name
Email address
Phone number
Mailing address
Username and password
Billing information
Credit card details (processed securely by Stripe)
Customer lists or contacts imported into the platform
Preferences and communication settings
B. Payment Information
Payments are securely processed by Stripe. We do not store full payment card numbers.
Stripe Privacy Policy: https://stripe.com/privacy
C. Automatically Collected Information
We may automatically collect:
IP address
Device information
Browser type
Usage data, timestamps, and interactions with the platform
Location (based on IP)
Cookies and tracking data
This helps maintain security, improve performance, and enhance your user experience.
D. Information from Integrations
When you connect third-party systems (e.g., Google Business Profile, social platforms, calendars, CRM connections):
We receive only the data required for the integration
Our use of Google API data follows the Google API Services User Data Policy
E. Mobile SMS Consent (A2P Compliance)
When your customers opt in to receive messages:
We store mobile numbers solely for sending review requests, notifications, or service-related messages
Mobile opt-in data is never sold or shared for marketing by third parties
Users may reply STOP at any time to unsubscribe
This is required by wireless carriers, TCPA, and A2P messaging rules.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Provide and maintain the Services
Automate review requests via SMS and email
Send service-related notifications
Generate AI-powered review responses or content
Improve, repair, and optimize platform performance
Send onboarding, support, or account-related communication
Prevent fraud and enhance security
Display, repurpose, or schedule reviews for marketing (only for your business)
Provide customer support
Send marketing communications if you choose to receive them
Comply with U.S. legal obligations
If you upload customer data (e.g., contacts), we process it solely to deliver the Services on your behalf.
4. AI USE DISCLOSURE
Rempo uses AI technologies, including OpenAI, to:
Generate suggested review responses
Analyze sentiment
Create social media posts from reviews
Enhance customer experience tools
How AI Handles Data
Inputs and outputs may be shared with AI service providers strictly for processing
AI providers do not use your data to train public models
You may disable AI-generated review responses anytime
5. SMS, EMAIL, AND COMMUNICATION RULES
By using Rempo, you agree to follow:
TCPA (Telephone Consumer Protection Act)
A2P 10DLC messaging rules
Carrier requirements for opt-in and opt-out
Your customers may text STOP to unsubscribe.
Rempo will never use your customer data for our own marketing.
6. DISCLOSURE OF INFORMATION
We may share information with:
Service providers (hosting, email, analytics, AI, SMS carriers)
Stripe for payment processing
Google for API integrations
Contractors assisting with platform functionality
We do not sell or rent your personal information.
Information may also be disclosed to:
Comply with law
Respond to lawful requests
Protect the rights and security of Rempo and our users
Complete a merger, acquisition, or sale
7. DATA SECURITY
We implement measures to protect your data, including:
Encryption in transit
Secure hosting
Restricted employee access
Industry-standard safeguards
However, no online system can be guaranteed 100 percent secure.
8. DATA RETENTION
We retain data only as long as necessary to:
Provide the Services
Meet legal requirements
Support your account
If you close your account, information may be archived if needed for legal or auditing purposes.
9. CHILDREN UNDER 18
Rempo does not knowingly collect data from individuals under 18. If we become aware of such data, we will delete it immediately.
10. YOUR PRIVACY RIGHTS (USA)
U.S. residents may have rights to:
Access the data we hold
Request corrections
Request deletion
Opt out of marketing communications
To exercise rights, email: [email protected]
11. COOKIES & TRACKING
We use cookies to:
Improve experience
Save preferences
Analyze usage
You may disable cookies, but some features may not function properly.
12. CHANGES TO THIS PRIVACY POLICY
We may update this policy occasionally.
The updated version will be posted on this page with a revised date.
13. CONTACT INFORMATION
For privacy questions or data requests:
The Review & Reputation Engine
Quick Links
Contact Us
Follow us on
Copyright © 2025 Rempo – Review & Reputation Management